Support
Enovate is committed to creating products that are ready for years of use and backed by a commitment of exemplary service and support.
Support services in addition to the standard warranty must be requested within the expressed warranty time frame for the product element.
Technical support may request customer collaboration and assistance during diagnosis to provide for next business-day service resolution. Typically, this requires, but is not limited to:
Identifying a primary contact representative (with phone number and e-mail address) to work with Enovate and answer relevant questions.
Providing the serial ID number and access to the product. Performing basic troubleshooting activities as directed by Enovate’s Technical Support
Providing the serial ID number and access to the product. Performing basic troubleshooting activities as directed by Enovate’s Technical Support
- Verbal/written instructions to correct the problem.
- Shipping of replacement parts OR a product swap.
- On-site dispatch of an Enovate authorized service technician.
To log a case with Enovate, please enter your user name
and password below.
If you do not have a user name and password, please create a new support ticket with Enovate.
If you do not have a user name and password, please create a new support ticket with Enovate.